Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at djvstaffer@gmail.com. Please note that returns will need to be sent to the following address at the expense of the customer: 1236 S St Mary's St, San Antonio Texas 78210

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at djvstaffer@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products or pierced jewelry), consumable products (like our teas and tinctures), card decks that no longer are sealed, or books with cracked spines. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International Shipping
We do not ship outside the US at this time.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at djvstaffer@gmail.com.

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To talk about making an exchange you can contact us at the email attached to your receipt. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without an agreed upon return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.